A deposit of 50-60% of the total invoice is required to secure your reservations, once being confirmed to you.

The balance of payment is due 20-30 days prior to your date of arrival in Africa or safari start. If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.

Payments can be made either by Visa, Master Card via Telegraphic Transfer to our bank account to be provided.
Payment by visa card attracts a 5% bank surcharge

Cancellation must be notified in writing and will take effect the day it is received by East Africa Shuttles & Safaris .
The following penalties will apply :-

Cancellation more than 60 days prior to your travel - forfeit deposit
Cancellation between 30 and 60 days - 50% of land cost
Cancellation within 30 days - no refund on land cost

No refund is available for cancellations after commencement of tour arrangements or on any services not used.

General Booking Conditions

Passports and Visas
You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.

International and Domestic air bookings
Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.

Travel Insurance
It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Amendments to confirmed arrangements
East africa Shuttles & Safaris offers its clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers' prices.

While East africa Shuttles & Safaris will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.

Responsibility
In the case of Africa, East africa Shuttles & Safaris acts only as a co-ordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. . All bookings with East africa Shuttles & Safaris are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.

Payment of a deposit will indicate an acceptance of these booking conditions by the passenger/client.

Chris mbogo
East Africa Shuttles & Safaris

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