East African Shuttles & Safaris : Kenya Safari holiday Packages Booking terms and conditions

East Africa Shuttels and Safaris Booking and Cancellation Terms and Conditions

How to Book:

If you would like to book any of our Kenya safaris listed on this website then simply complete the Booking Enquiry Form stating the date when you plan to arrive and your chosen itinerary. Or if you wish to discuss your requirements or have any questions then please send us an email and we will be delighted to assist in looking after your arrangements.

We will reply promptly to confirm the price and availability, so that you can give us the go-ahead to make a booking. We will then make the booking for you and will ask you to complete a Booking Confirmation Form. A confirmation invoice will then be sent to you by email as confirmation of the services booked.

Payment of deposit and balance:

Payment terms: 20% deposit per person at the time of booking. Balance due 60 days prior to commencement of arrangements. Payments (deposit & final balance) may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card (see below).

Payment by credit / debit cards:

We can also accept payment by credit card (Visa or Mastercard) through our secure online payment system. Once your booking is confirmed and your sales consultant has emailed you the invoice, you will then receive an email from East Africa Shuttles and Safaris with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card or if the full amount is paid at once. However your credit card company may add their own handling fee for processing a payment outside your home country. If the final balance is paid by credit card then a transaction fee of 3% is added to the amount of the balance to cover the credit card processing charges. Payment can also be made by debit card in the same way as credit cards but the banks in Kenya apply the same transaction fee for debit cards as for credit cards, so a fee of 3% is also added for payment of the final balance by debit card.

Your Financial Security when booking with East African Shuttles and Safaris:

If you are resident in the United Kingdom and pay for overseas travel arrangements using a credit card, under British law the Consumer Credit Act 1974 gives you full protection in the event that an overseas tour operator goes into receivership. If you paid for the services (even part of them) using a credit card, then you're entitled to a full refund from your credit card company in the United Kingdom. The law covers goods worth between £100 and £30,000 but you're completely covered even if you paid as little as £1 deposit with your credit card and the remainder some other way. Please note that this protection applies only to credit cards, such as Visa and Mastercard, and not to debit cards, such as Maestro and Delta.

Cancellation Charges:

Our cancellation charges are determined by the fact that once we have booked with hotels and safari camps/lodges and with local airlines/train, they will charge us a cancellation fee if we cancel a booking. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:

Bookings cancelled or amended up to 120 days before commencement of the travel incur a 10% cancellation charge.
Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the travel 50% refund, 50% cancellation charge.
Cancellation or amendment less than 30 days but up to 15 days prior to commencement of the travel 25% refund, 75% cancellation charge.
Cancellation or amendment less than 15 days or more than 3 days prior to commencement of the travel: 10% refund and 90% cancellation charge.
Cancellation or amendment 3 days or less before commencement of the travel - nil refund, 100% cancellation charge.
Please note that any refunds due to you in the event of cancellation can be credited only to the original card used for making the initial payment.

Cancellation Insurance:

It is essential each member of your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that East Africa Shuttles and Safaris Ltd cannot be liable in any way whatsoever should you fail to do so. We request that you provide us with your insurance provider's name, together with the policy number and the insurance company's emergency contact telephone number in case of any emergency whilst you are traveling.

Payment of deposit and balance:

Payment terms: 100% deposit per person at the time of train booking. . Payments may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card (see below).

Payment by credit / debit cards:

Responsibility:

Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that East Africa Shuttles and Safaris Ltd acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. East Africa Shuttles and Safaris Ltd may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control. The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road/rail or weather conditions, disruptions to passenger train schedules or any other valid reason. While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, East Africa Shuttles and Safaris Ltd and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of East Africa shuttles Safaris Ltd. All baggage is carried at the passenger's own risk, and East Africa Shuttles and Safaris Ltd reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package..

East Africa Shuttels and Safaris Booking and Cancellation Terms and Conditions

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